Meet the Brum Chat Coaches
Explore Birmingham support coaches with live voice conversations
This page is for council professionals to meet the Brum Chat coaches, test how they respond, and experience the service just like a resident would.
Each coach is designed to provide clear, supportive guidance through voice and chat — helping people understand their options, take practical next steps, and feel more confident about getting the right support.
Our AI Coaches are available 24/7 to guide users through everyday questions, worries, and support needs.
Whether you want to explore a single service area or understand how residents may move between different types of support, this page lets you speak directly with each coach and see how the experience works in practice.
Choose Your Brum Coach
Here you can select the coach you want to try. Just select then then click to start a call.
Public Health Priya — Health & Wellbeing Advisor
Priya can help:
- People who want to improve their health or wellbeing
- Residents looking for local health services in Birmingham
- Anyone wanting advice about healthy lifestyle choices
- People looking for mental wellbeing support or stress advice
- Families wanting to understand vaccinations and health checks
AI-powered support Priya offers:
- Information about stop smoking services in Birmingham
- Advice about mental wellbeing and emotional health
- Explaining NHS health checks, screening programmes, and vaccinations
- Signposting to local wellbeing services and community support
Priya is also available on the phone just dial
📞 TBC
Meet Your Coach
“Looking after your health and wellbeing isn’t always easy. I’m here to help you understand the services available in Birmingham and guide you toward the right support.”
Charlie — Family & Children’s Support Advisor
Charlie can help:
- Parents or carers looking for advice or support for their children
- Families who need help understanding children’s services in Sandwell
- Anyone worried about a child’s wellbeing or development
- Young carers or families going through a difficult time
- People looking for guidance on school support or SEND
AI-powered support Charlie offers:
- Explaining early help and family support services in Birmingham
- Guidance on school attendance, behaviour support, and education services
- Helping families understand SEND support and EHCPs
- Signposting to youth services and support for young people
Charlie is also available on the phone just dial
📞 TBC
Meet Your Coach
“If you need support for a child or your family, it can be hard to know where to start. I’m here to help you understand the support available in Birmingham and guide you through the next steps.”
Hannah — NHS & Hospital Services Advisor
Hannah can help:
- People who have questions about hospital appointments or referrals
- Patients preparing for a hospital visit or test
- Family members supporting someone receiving hospital care
- People unsure where to go for urgent NHS support
- Anyone needing help understanding hospital discharge or follow-up care
AI-powered support Hannah offers:
- Explaining how hospital referrals and appointments work
- Guidance on preparing for hospital visits, scans, or treatments
- Helping people understand urgent care options including NHS 111 and A&E
- Advice about hospital discharge and support after leaving hospital
Hannah is also available on the phone just dial
📞 TBC
Meet Your Coach
“Hospital care and appointments can sometimes feel confusing. I’m here to help you understand what to expect and guide you through the next steps.”
Alex — Adult Social Care Advisor
Alex can help:
- Adults who may need care or support to live independently
- Family members supporting someone who needs care
- Carers looking for advice or support
- Older adults who want help staying independent
- Anyone unsure what adult social care support is available
AI-powered support Alex offers:
- Explaining adult social care assessments in Sandwell
- Guidance on support available to remain independent at home
- Information about care services, equipment, and home adaptations
- Explaining direct payments and care funding options
Alex is also available on the phone just dial
📞 TBC
Meet Your Coach
“If you need support for a child or your family, it can be hard to know where to start. I’m here to help you understand the support available in Sandwell and guide you through the next steps.”
Sanita — Care Assessment Advisor
Sanita can help:
- People who may need care or support to live independently
- Family members worried about someone’s wellbeing at home
- Carers who need advice, reassurance, or support
- Anyone unsure whether they may need support from Adult Social Care
Sanita offers:
- A first assessment conversation about how you are coping day to day
- Identifying whether you may need extra support from Adult Social Care
- Guidance on practical help, equipment, and local support options
- Helping you understand the next best step based on your situation
Sanita is also available on the phone just dial
📞 +441213870360
Meet Your Coach
“Hi, I’m Sanita. My role is to have a short first assessment conversation with you, so we can understand how you’re managing day to day and whether you may need some extra support. I’ll help make things clearer and talk you through the next best step.”
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