Support in Birmingham - Made Simple

Get personalised advice on social care, housing, finances, wellbeing, work, and local services — all in one place.

Ask a question, explore your options, and get a clear plan for your next step.

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Getting Support is Easy

Brum Chat helps you find the right support in Birmingham in just a few steps.

  • Create Your Personal Plan
  • Start by answering a few simple questions about your situation. This helps Brum Chat understand what support may be most helpful for you.
  • Explore Advice, Guidance & Support
  • Your personalised plan will guide you through helpful information, local services, and practical steps you can take.
  • Chat With Your Support Team
  • If you need more help, you can chat with Brum Chat's support coaches who can guide you, answer questions, and help you take the next step.

Your plan is personalised, confidential, and designed to help you find the right support in Birmingham.

Create Your Plan

Get Support in these Areas

Choose an area below to start exploring support.

 

 

To help you along the way, Brum Chat includes a team of digital support coaches. Each coach specialises in different areas of life in Birmingham and can help you understand your options, connect with support, and take practical steps forward.

 

Start by exploring an area that matters to you — your personalised plan will guide you through helpful information, local services, and the next steps you can take.

Tenancy Rights
Understand your rights as a tenant, including how to handle rent agreements, deposits, and repairs. Learn how to communicate effectively with landlords, address disputes, and access legal advice if needed. Empower yourself with knowledge to feel secure in your home.
Homeless Services
Find support if you are at risk of homelessness or need urgent housing assistance. Learn about shelters, temporary housing options, and organisations that can provide help. Access advice on rebuilding stability and finding a long-term housing solution.
Housing Benefits
Explore the housing benefits available to you, including how to apply for financial support to cover rent or reduce council tax. Discover eligibility criteria, how to submit applications, and tips for ensuring you receive the assistance you need.
Rent Arrears
Get guidance on managing rent arrears and staying on track with payments. Learn about negotiating repayment plans, accessing financial support, and seeking advice from housing charities to avoid eviction and maintain a secure living situation.
Emergency Housing
Discover what to do in housing emergencies, from applying for temporary accommodation to contacting support services. Learn about your rights to emergency housing, how to prioritise safety, and where to turn for immediate help in urgent situations.
Council Tax Payments
Understand how council tax works and what it funds in your local community. Get step-by-step guidance on payment processes, eligibility for reductions, and what to do if you’re struggling to keep up. Find out who to contact for support and how to resolve disputes effectively.
Benefits
Learn about the financial benefits and support schemes available in your neighbourhood. Discover how to apply for universal credit, child benefits, or disability support, and understand your rights to ensure you receive the assistance you’re entitled to.
Budgeting
Develop effective budgeting skills to manage your finances confidently. Find practical tips on reducing expenses, tracking your spending, and creating a realistic budget plan. Access resources and tools to help you save money while maintaining a healthy lifestyle.
Help With Bills
Access advice on managing household bills, from energy and water costs to broadband and mobile contracts. Find support for those facing financial hardship, including grants, discounts, and payment plans to stay on top of your essential expenses.
Grants and Aid
Discover local grants and aid programmes designed to support individuals and families in need. Learn about funding options for education, housing repairs, or starting a business, as well as how to access emergency aid during unexpected crises.
Community Centres
Discover local community centres offering activities, support groups, and recreational facilities. Whether you’re looking for a place to socialise, participate in workshops, or access resources, community centres provide a welcoming space for people of all ages and interests.
Volunteering
Learn how to get involved with volunteering opportunities in your local community. Explore ways to contribute your skills and time, make new connections, and support causes that matter to you. Find guidance on where to start and how to match your interests with the right organisations.
Local Events
Stay informed about upcoming events in your neighbourhood, from cultural festivals and charity fundraisers to workshops and family activities. Discover opportunities to engage with your community, meet new people, and explore what your area has to offer.
Youth Services
Access guidance on youth services and support available in your area. From youth groups and mentorship programmes to career advice and recreational activities, discover resources designed to empower and inspire young people to thrive, all in your local community.
Anti-Social Behaviour
Understand how to address and report anti-social behaviour in your neighbourhood. Find practical advice on working with local authorities, building safer communities, and accessing support to resolve issues effectively. Learn how to play an active role in improving your local environment.
Employment Ernie
Health Hollie
Technology Thomas

Supporting Birmingham Together

Working together with community organisations and Warm Welcome Spaces.

Brum Chat works alongside community organisations across Birmingham to help residents find the support they need.

We are working with Warm Welcome Spaces and local partners to make it easier for people to access advice, guidance, and services within their neighbourhoods.

Partners can join the Brum Chat network to help promote support in their communities while also gaining access to a dedicated partner portal where they can:

  • View local engagement and impact insights

  • Promote their services to residents

  • Access social media templates and promotional materials

  • Download brochures and resources to share with their communities

By promoting Brum Chat, partners can help residents discover the support available across Birmingham while also showcasing the services they provide.

Warm Welcome Partners Brochure
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