Housing
Find clear guidance on tenancy rights, housing benefits, rent arrears, homelessness and urgent help.
Free, confidential support for Birmingham
Support in Birmingham, made simple.
Get personalised advice on social care, housing, money, wellbeing, work and local services. Ask a question, understand your options and build a clear plan for what to do next.
You can use Brum Chat at any time and share only what you are comfortable with.
Support shaped around you Real people when you need them 01Free to use
02Confidential and personal
03Connected to Birmingham support
Made for Birmingham. Brum Chat works alongside Birmingham City Council, community organisations and Warm Welcome Spaces to help residents reach trusted local support.
Help across everyday life
Start with what matters to you today.
You do not need to know which council team or community organisation to contact. Brum Chat helps you make sense of the issue first, then connects you with useful Birmingham support.
Money
Explore council tax, benefits, budgeting, grants, bills and routes to specialist financial support.
Wellbeing
Get practical ideas for mental and physical wellbeing and find trusted local services.
Community
Discover Warm Welcome Spaces, neighbourhood activities, volunteering and organisations near you.
Choose the coach that fits what matters today.
A team around you
Meet the Birmingham support team in your pocket.
Each coach focuses on a different part of life and uses trusted Birmingham information to give you relevant guidance and a clearer next step.
Housing and homelessness
Housing Harry
Understand your rights, explore housing options and find the right route when your situation is urgent.
- Tenancy rights
- Rent arrears
- Emergency help
Money and benefits
Financial Francesca
Straightforward guidance on bills, benefits and keeping household finances under control.
- Council tax
- Benefits
- Budgeting
People and places
Community Caroline
Find welcoming spaces, local groups and opportunities to connect in your neighbourhood.
- Warm Welcome
- Local events
- Volunteering
Simple to start
From one question to a plan you can use.
Share only what you are comfortable with. Your answers shape the guidance, useful tools and local connections you see next.
- 01
Create your personal plan
Answer a few simple questions so Brum Chat can understand what may help.
- 02
Explore Birmingham support
See practical guidance, useful local services and manageable actions in one place.
- 03
Reach the right people
Use your support team and local pathways when you need more personal or specialist help.
Support that stays with you
A Birmingham support plan you can take with you.
Open Brum Chat on a phone, tablet or computer. Save useful guidance, return to your plan and stay connected to the services and people that can help.
- Advice in plain language based on your situation
- Local Birmingham services, resources and Warm Welcome Spaces
- Practical tasks and next steps you can save
- A clear route to human support when you need it
Supporting Birmingham together
Local partners make support easier to find.
Community organisations and Warm Welcome Spaces can join the Brum Chat network, help residents discover support and show people what is available in their neighbourhood.
Share your service
Make useful local help easier for Birmingham residents to discover.
Promote Brum Chat
Use ready-made social content, brochures and community materials.
See engagement
Understand how residents are using support and what they are trying to solve.
Strengthen neighbourhoods
Connect people into Warm Welcome Spaces and trusted community activity.
Ready when you are
Take the first step in your own time.
Open Brum Chat, tell us what is happening and create a clear, personal plan for your next step.